Privacy Policy
The Catalyst Experience Privacy Statement
1. Policy purpose and scope
1.1 The purpose of this Learner Privacy Policy is to communicate The Catalyst’s commitment to personal data security and contains important information related to the way that it collects and uses personal data.
1.2 A copy of this policy will be made available toThe Catalyst's staff and learners in both paper and electronic copies as applicable. In addition, and where applicable, detailed briefing and/or specific training will be provided.
1.3 Any questions regarding this policy should be made to info@thecatalystexperience.com
1.4 This policy will be reviewed every five years and may be amended at any time.
2. Policy statement
2.1 The Catalyst is committed to data security and the fair and transparent processing of personal data. This policy sets out howThe Catalyst treats personal data.
2.2 The Catalyst does not sell, rent or trade any personal data with other companies or organisations.
2.3 Under limited conditions (see below) The Catalyst may share personal data with third-party organisations in relation to specific aspects of our training provision.
2.4 Please read this policy carefully as it contains important information on how and why we collect, store, use and share your personal data, your rights in relation to your personal data, how to contact us, and how to contact supervisory authorities in the event that you would like to report a concern about the way in which we process your personal data.
3. Types of data we collect
3.1 Mailing lists
3.1.1 We collect name, email and email preference information with our mailing list. We use that information for the following reasons:
-
to tell you about what you’ve asked us to tell you about
-
to contact you if we need to obtain or provide additional information
-
to check our records are correct and that you’re happy and satisfied with our services.
We don’t rent or trade email lists with other organisations and businesses.
3.1.2 We use a third-party provider, Mailerlite, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
3.2 Sales and marketing information
3.2.1 When we have been contacted through an enquiry, or have contact with customers and potential customers we may retain the following information:
-
name
-
contact information
-
organisation and position
-
record of correspondence
This information may be kept indefinitely so that we have a record of what you have asked for in the past so that we can serve you better in the future.
3.3 Website cookies
3.3.1 Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
3.3.2 Our cookies help us to:
-
make our website work as you’d expect and improve the speed, security and customer experience of the site
-
allow you to share pages with social networks like Facebook
-
continuously improve our website for you.
3.3.3 We do not use cookies to:
-
collect any personally identifiable or sensitive information without your express permission
-
pass data to advertising networks
-
pass personally identifiable data to third parties
-
pay or earn sales commissions
3.3.4 Granting us permission to use cookies
If the settings on your browser software are adjusted to accept cookies when visiting website then we take this, and your continued use of our website, to mean that you are grant permission. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect and may not function at all.
3.3.5 Social networking and cookies
In order to “like” or otherwise share our content on social networks, e.g. LinkedIn, Facebook, we have included sharing buttons on our site. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks. The Catalyst does not accept responsibility for data that our service users chose to share with third-party companies.
3.3.6 Anonymous visitor statistics cookies
When someone visits our website www.thecatalystexperience.com we use a third-partyservice, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is collected and processed anonymously and does not identify individual users. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
3.3.7 Turning cookies off
You can usually switch cookies off by adjusting your browser or app settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ourand a large proportion of other websites as cookies are a standard part of most modern websites.
It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
4. Service user / learner data
4.1 Data collected and stored by The Catalyst
4.1.1 For some of our training course and events, we collect personal information from participants for a variety of reasons. These may include:
- to be aware of any medical conditions which might impact participation on the event, or which first aiders should be aware of in the event of an incident
- to contact participants before, during or after the course
- to provide certificates with the correct name, organisation and to be able to send to a mailing address
- to be able to contact next of kin in the event of an incident
- to request permission to use photos from the course for marketing purposes
4.1.2 We normally destroy all physical and electronic records upon completion of the course or event. Occasionally, we may retain records for up to three years or, in exceptional circumstances, longer where there is a legitimate interest in doing so. Physical records are retained in locked storage, and digital records are stored on secure, password protected areas where access is limited to essential personnel.
We may also receive information about learners from their employer when they book courses, provide details of participants, communicate and special requirements. This information may include, but is not restricted to name, gender, date of birth and nationality, and health-related information which may be relevant to activities included in The Catalyst courses.
4.2 Data sharing with third-party organisations
4.2.1 On occasion, service user information may be shared with third parties, who must agree to follow the terms of our privacy policy. Situations where information might be shared are where third parties, contractors leading specific activities or providing training venues, require medical information to fulfil their services safely
Learners taking part in RRI training which leads to a third-party certification, i.e.ILM qualifications or recognised development programmes, must be aware that their personal data will be securely shared with that organisation via a secure, password-protected web portal. Details of the way that ILM uses and stores personal data can be found in their Learner Personal Data Policy (https://www.i-l-m.com/privacy/learnerpersonaldata).
5. Public Programs' Refund and Cancellation Policy
This policy applies to all public programs offered by The Catalyst, including the Training of Trainers (TOT) program.
Refund Eligibility Applicants are eligible for a refund based on the timing of their cancellation request:
• Full Refund (100%): Applicants can request a full refund of their payment if the cancellation is made 2 weeks or more before the program start date.
• Partial Refund (75%): Applicants can request a 75% refund of their payment if the cancellation is made 1 week before the program start date.
• Partial Refund (50%): Applicants can request a 50% refund of their payment if the cancellation is made after the completion of the 1st session but before the 2nd session.
• No Refund: No refund policy can be applied after the completion of the 2nd session.
Cancellation Process To request a cancellation and refund, please send an email to our support team at info@thecatalystexperience.com or catalyst.program.info@gmail.com. The refund will be processed to the original payment method (Bank Transfer, Instapay, or Vodafone Cash) within 5 to 7 business days after the cancellation request is approved.
6. Contact
6.1 If you have any queries about this policy, the way in which we process personal data, or about exercising any of your rights, you may contact our Privacy Officer by sending an email to info@thecatalystexperience.com, through contact details listed below.
Keep in touch
Call us
Join us
Visit us
204 Al Andalous Buildings, south 90th street, 5th Settlement, New Cairo